Your statutory warranty rights apply to the products you purchase from Yira Home. If an item arrives damaged, incomplete, incorrect or not as described, we will review the details and help you find a suitable solution.
What is covered?
Products should arrive intact, complete, usable and in line with their product description. If there is a manufacturing defect, material defect, missing part, incorrect shipment or a situation that does not match the product description, contact us by email.
What is not covered?
Normal wear and tear, user error, dropping, impact, breakage, scratches, misuse, damage caused by liquid, heat or moisture, and failure to follow cleaning or care instructions are not covered by warranty support.
How to contact us
Email support@yirahome.com with your order number, a clear explanation and photos if the issue is visible. We will review the situation and reply by email.