Refund policy

Return and Refund Policy

At Yira Home, we want you to be happy with the products you receive. If something is not right, you can request a return or cancellation as explained below.

14-day return and withdrawal period

You may request a return within 14 calendar days after receiving your product. If your order was delivered in multiple packages or in separate deliveries, the 14-day period starts after you receive the last product from that order.

For items that have not yet been shipped, you may request a cancellation through your customer account.

How to request a return or cancellation

To start a return or cancellation, you can use our Return Request Form on the Returns and Refunds page or log in to My Orders with the email address used for your order:

https://shopify.com/96082264392/account

In your account, you can request a return for delivered items or request a cancellation for items that have not yet been shipped.

After we receive your request, we will review your order and check which warehouse or partner the product was shipped from. We will then send you the correct return instructions by email where needed.

Please do not send the product back before receiving return approval and return instructions from us. Because some products are shipped from different European partner warehouses, the return address may vary by order.

Returning the product after notifying us

Once you have notified us that you want to return a product, you must send the product back without undue delay and in any case within 14 calendar days from the day you notified us.

Return conditions

Returned products should be unused, undamaged, complete and preferably in their original packaging. Please include all accessories, labels, manuals and the invoice or order confirmation where possible.

You may inspect the product as you would normally do in a physical store. If a product has been used, damaged or handled more than necessary to inspect it, this may affect the refund amount.

Return shipping costs

For returns under the right of withdrawal, return shipping costs are paid by the customer.

If you received a damaged, defective or incorrect product, please contact us at support@yirahome.com and include clear photos where possible. In these cases, we will review the issue and offer a suitable free solution.

Original shipping costs

If you return your full order under the right of withdrawal, we will refund the product price and the original standard shipping cost you paid for delivery.

If you selected a more expensive delivery option than our standard delivery option, such as express or premium delivery, the additional cost above the standard delivery cost will not be refunded.

If you return only part of your order, the original shipping cost may not be refunded.

Refunds

Once the returned product has reached Yira Home or the relevant supplier warehouse, or once you have provided proof that the product was sent back, we will process your refund without undue delay and no later than 14 calendar days after receiving the returned product or proof of return shipment.

Refunds are made through the original payment method used for the order. Depending on your payment provider, it may take a few business days before the amount appears in your account.

We may wait to process the refund until we have received the returned product or proof that it has been sent back.

Damaged, defective or incorrect products

Please inspect your order when you receive it. If the product is defective, damaged or incorrect, please contact us as soon as possible at support@yirahome.com with your order number and clear photos where possible.

We will review the issue and offer a suitable solution, such as replacement, repair, return instructions or refund where appropriate.

Exceptions and non-returnable items

Some products may be excluded from the right of withdrawal where permitted by law. This may include:

- Products made to your specifications or clearly personalized
- Products that can spoil or expire quickly
- Sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been broken
- Gift cards, if offered
- Digital products or services, if applicable and where the legal conditions for exclusion are met

Sale items are not automatically excluded from the statutory right of withdrawal unless a legal exception applies.

Exchanges

We do not currently offer direct exchanges. The fastest way to receive a different product is to return the original product, if eligible, and place a new order separately.

Need help?

If you have any questions about returns, cancellations or refunds, please contact us at support@yirahome.com.

Your statutory consumer rights remain unaffected.