Terms of service

Terms & Conditions

Last updated: 24 June 2026

Welcome to Yira Home.

These Terms & Conditions apply to all orders placed through our website and to the use of the Yira Home online store.

Yira Home is a home and kitchen products brand operated by NexPGM Consulting, based in the Netherlands. Our website is powered by Shopify, which helps us provide our online store and related services.

By visiting our website, creating an account, or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. Business Information

Yira Home is operated by:

Yira Home / NexPGM Consulting
Pastoor Schoenmaeckersstraat 17-C
6163 BV Geleen
The Netherlands

Email: info@yirahome.com
Chamber of Commerce / KVK: 99347393
VAT / BTW: NL005379002B09

2. Our Products

At Yira Home, we carefully select practical, stylish and quality products for the home, kitchen, table and living spaces.

We do our best to present all products with accurate descriptions, images, prices and specifications. However, small differences may occur due to screen settings, lighting, product photography, production variations or material differences.

Product descriptions, prices, stock availability and promotions may be updated from time to time. We reserve the right to change or discontinue products, adjust prices, correct errors or cancel an order if necessary due to stock issues, technical errors, supplier issues or incorrect information on the website.

If such a situation affects your order, we will contact you by email and offer a suitable solution where possible.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After your payment has been successfully completed, your order will be processed. You will receive an order confirmation by email. Please check your order details carefully before completing your purchase, including the product, quantity, delivery address and contact information.

We may cancel or refuse an order in case of technical errors, payment issues, stock problems, suspected misuse, incorrect pricing or supplier-related issues. If this happens, we will contact you and, where appropriate, offer an alternative solution or refund.

Products sold through Yira Home are intended for personal and household use. They may not be purchased for unauthorised commercial resale without our written permission.

4. Prices and Payment

All prices on our website are shown in Euro (€) and include VAT, unless clearly stated otherwise.

Any applicable delivery costs will be shown before you complete your order at checkout. The total price shown at checkout is the price applicable to your order at the time of purchase.

Available payment methods are displayed during checkout. Payment information is processed through secure payment providers. We do not start preparing your order until payment has been successfully completed.

Prices, promotions and discounts may change without prior notice. Changes do not affect orders that have already been confirmed, unless there has been an obvious error in the price or product information.

5. Shipping and Delivery

Orders are usually delivered within 2–12 business days.

Delivery times may vary depending on the product, supplier preparation time, warehouse location, carrier capacity, seasonal demand or other circumstances outside our direct control. Delivery times shown on our website are estimates and are not guaranteed unless clearly stated otherwise.

Some Yira Home products may be shipped from different European-based brands, suppliers or partner warehouses. This means that if you order multiple products, they may arrive in separate packages and at different times.

When your order has been shipped, tracking information will be sent to you by email where available.

Please make sure your delivery address is complete and correct. The customer is responsible for providing accurate delivery information. If you notice an error in your delivery address, please contact us as soon as possible at info@yirahome.com.

The risk of loss or damage remains with Yira Home until the product has been delivered to you or to a person designated by you, unless you arrange your own carrier that was not offered by us.

6. Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 calendar days without giving a reason.

The withdrawal period starts on the day after you, or a person designated by you, receives the product. If your order is delivered in multiple packages, the withdrawal period starts on the day after you receive the last product from that order.

To exercise your right of withdrawal, you must inform us within the 14-day withdrawal period by sending an email to:

info@yirahome.com

Please include your order number, name, email address and the product you wish to return.

You may also use the model withdrawal form included at the bottom of these Terms & Conditions, but this is not mandatory.

Please do not return products before receiving return instructions from us. Since some products may be shipped from different warehouses, the correct return address may depend on your order.

7. Return Conditions

Returned products must be unused, undamaged and, where reasonably possible, returned in their original packaging with all accessories, labels and manuals included.

You may inspect a product as you would normally do in a physical store. However, if the product has been used more than necessary to inspect its nature, characteristics or functioning, we may reduce the refund amount to reflect any loss in value.

Return shipping costs for returns under the right of withdrawal are paid by the customer, unless the product is defective, damaged, incorrect or otherwise not delivered as agreed.

For damaged, defective or incorrect products, please contact us as soon as possible and include clear photos of the product, packaging and shipping label where relevant. We will review the situation and offer an appropriate solution.

Certain products may be excluded from return if this is legally allowed and clearly stated on the product page, for example personalised products or sealed hygiene-sensitive products that have been opened after delivery.

Your statutory consumer rights remain unaffected.

8. Refunds

Once we receive the returned product, or once you provide proof that the product has been returned, we will process your refund as soon as possible.

Refunds are made using the same payment method used for the original purchase, unless we agree otherwise.

If you return your full order under the right of withdrawal, we will refund the product price and the standard delivery cost originally paid, where applicable. Extra costs for premium or express delivery options are not refunded.

If you return only part of your order, delivery costs may not be refunded unless required by law or unless the return is due to our mistake.

We may wait with issuing the refund until we have received the returned product or until you have provided proof of return shipment.

9. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, incomplete or different from what you ordered, please contact us at:

info@yirahome.com

Please include your order number, a short explanation of the issue and clear photos where possible.

After reviewing your request, we will contact you by email. Where appropriate, we may offer a repair, replacement, new shipment, return instructions or refund.

We aim to respond to customer support requests within 24 hours on business days.

10. Legal Warranty

All products sold by Yira Home are covered by the legal warranty that applies under Dutch and EU consumer law.

This means that products must be complete, usable, safe, of reasonable quality and in line with the product description and what you may reasonably expect from them.

If a product does not meet these expectations, please contact us. Depending on the situation, we may offer a repair, replacement, price reduction or refund.

Any additional manufacturer warranty applies alongside your statutory rights and does not limit your legal consumer rights.

11. Situations That May Fall Outside Warranty Coverage

Warranty coverage may not apply in cases such as:

normal wear and tear, incorrect use, careless handling, accidental damage, dropping or breaking the product, scratches or physical damage after delivery, damage caused by moisture, heat or liquids, use contrary to the product’s intended purpose, unauthorised repairs or modifications, failure to follow cleaning or care instructions, or damage caused after delivery.

Used products that cannot be resold for hygiene reasons may also fall outside return or warranty coverage where legally allowed.

If you are unsure whether your situation is covered, please contact us at info@yirahome.com. We will gladly review your request.

Your statutory consumer rights remain unaffected.

12. Customer Accounts and Information

When placing an order or creating an account, you may need to provide personal information such as your name, email address, delivery address, billing details and payment information.

You are responsible for ensuring that the information you provide is correct, complete and up to date.

You are also responsible for keeping your account login details secure and for any activity that takes place through your account.

13. Website Use

You may use the Yira Home website only for lawful, personal and non-commercial purposes.

You may not use the website in a way that damages, disables, overloads, disrupts or interferes with the website, our systems, other users or our business operations.

The following activities are not allowed:

providing false or misleading information;
attempting unauthorised access to the website or systems;
uploading or transmitting viruses, malware or harmful code;
scraping, copying or collecting website content without permission;
using the website for spam, fraud or unlawful activity;
infringing intellectual property rights;
using automated systems or bots in a way that harms or overloads the website.

We reserve the right to limit, suspend or block access to the website if we believe these Terms & Conditions have been violated.

14. Intellectual Property

All content on the Yira Home website, including text, images, product descriptions, graphics, design elements, logos, branding, layout and other materials, belongs to Yira Home, NexPGM Consulting or the relevant rights holders.

You may not copy, reproduce, distribute, modify, publish, sell or use our content for commercial purposes without our prior written permission.

Shopify and other third-party names, logos or service names belong to their respective owners.

15. Third-Party Services and Links

Our website is powered by Shopify and may include services, tools or links from third-party providers, such as payment providers, delivery partners, analytics tools or embedded website features.

We are not responsible for the content, policies or practices of third-party websites or services that are not under our control.

Before using third-party services or visiting third-party websites, we recommend reviewing their own terms and privacy policies.

16. Relationship with Shopify

Yira Home uses Shopify to operate and manage its online store.

However, any purchase made through the Yira Home website is made directly between you and Yira Home / NexPGM Consulting. Shopify is not responsible for the products, orders, delivery, returns, warranty, customer support or other sales-related processes of Yira Home.

17. Privacy

We process personal data to handle orders, payments, delivery, customer support, returns, refunds, legal obligations and website operations.

For more information about how we collect, use and protect personal data, please read our Privacy Policy.

18. Errors, Inaccuracies and Omissions

Although we try to keep all website information accurate and up to date, errors may sometimes occur. These may include typing errors, pricing errors, incorrect product descriptions, incorrect availability, wrong images or delivery information mistakes.

We reserve the right to correct errors, update information, cancel orders or contact you with an alternative solution if necessary.

If an error affects your order, we will contact you by email as soon as reasonably possible.

19. Liability

Yira Home aims to handle orders, delivery, returns, refunds and customer support with care and professionalism.

However, delays or issues may occur due to carriers, suppliers, technical systems, incorrect customer information, force majeure or other circumstances outside our direct control.

To the extent permitted by applicable law, Yira Home is not liable for indirect damage, loss of profit, loss of data or other consequential damages resulting from the use of our website or products.

Nothing in these Terms & Conditions limits or excludes your statutory consumer rights or any liability that cannot be excluded under applicable law.

20. Force Majeure

We are not responsible for delays or failure to perform our obligations if this is caused by circumstances outside our reasonable control.

This may include, but is not limited to, carrier delays, supplier disruptions, strikes, extreme weather, natural disasters, technical failures, internet outages, government measures, customs delays, pandemics or other unexpected events.

In such cases, we will do our best to inform you and find a reasonable solution.

21. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time.

The most recent version will always be available on our website. The version that applies to your order is the version that was available at the time you placed your order.

By continuing to use our website after changes are published, you agree to the updated Terms & Conditions.

22. Applicable Law

These Terms & Conditions are governed by Dutch law.

If you are a consumer, your mandatory consumer rights under applicable law remain unaffected.

If a dispute arises, we encourage you to contact us first so that we can try to find a suitable solution.

23. Contact

For questions about these Terms & Conditions, your order, delivery, returns, refunds, warranty or customer support, you can contact us at: