At Yira Home, we want you to be happy with the products you receive. If something is not right, you can request a return within 14 calendar days after receiving your order.
Return period
You may request a return within 14 calendar days after receiving your product. If your order was delivered in multiple packages, the return period starts after you receive the last product from that order.
Return conditions
Returned products should be unused, undamaged, complete and preferably in their original packaging. Please include all accessories, labels, manuals and the invoice or order confirmation where possible.
How to request a return or cancellation
To start a return or cancellation, you can use our Return Request Form or log in to My Orders with the email address used for your order.
In your account, you can request a return for delivered items or request a cancellation for items that have not yet been shipped.
After we receive your request, we will review your order and check which warehouse or partner the product was shipped from. We will then send you the correct return instructions by email where needed.
Please do not send the product back before receiving return approval and return instructions from us. Because some products are shipped from different European partner warehouses, the return address may vary by order.
Return shipping costs
For returns under the right of withdrawal, return shipping costs are paid by the customer.
If you received a damaged, defective or incorrect product, please contact us and include clear photos where possible. In these cases, Yira Home will review the issue and offer a suitable free solution where applicable.
Exchanges
We do not offer direct exchanges. If you would like a different product, you can return the eligible item and place a new order.
Refunds
Once the returned product has reached Yira Home or the relevant supplier warehouse and has been checked, we will process your refund.
Refunds are made through the original payment method used for the order. Depending on your payment provider, it may take a few business days before the amount appears in your account.
After the returned product has been received and checked, we will process the refund as soon as possible and no later than 14 calendar days where legally required.
Your statutory consumer rights remain unaffected.
Need help?
For return, refund, cancellation, warranty and shipping questions, please contact us at support@yirahome.com.